Report

2015-2027 Global Call Center Outsourcing Industry Market Research Report, Segment by Player, Type, Application, Marketing Channel, and Region
  • Category:Chemicals And Materials
  • Published on:30 June, 2020
  • Pages:108
  • Report Code: RP-286766
  • Formats:  

Impact Analysis of COVID-19

The complete version of the Report will include the impact of the COVID-19 Global Pandemic, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

The worldwide market for Call Center Outsourcing is estimated to grow at a CAGR of roughly X.X% in the next 8 years, and will reach X.X million US$ in 2027, from X.X million US$ in 2020.

The report covers market size status and forecast, value chain analysis, market segmentation of Top countries in Major Regions, such as North America, Europe, Asia-Pacific, Latin America and Middle East & Africa, by type, application and marketing channel. In addition, the report focuses on the driving factors, restraints, opportunities and PEST analysis of major regions.

Major Companies Covered
Conduent
Teleperformance
Avaya Inc
Sykes Enterprises Inc
Arvato
Atento
Concentrix
TeleTech Holdings Inc
West Corporation
Transcom
Alorica
Sitel Group
Genesys


Major Types Covered
Voice-based
Text-based
Social Media-based

Major Applications Covered
Telecommunication
Travel
Tech and Consumer
BFSI
Others

Top Countries Data Covered in This Report
United States
Canada
Germany
UK
France
Italy
Spain
Russia
Netherlands
Turkey
Switzerland
Sweden
Poland
Belgium
China
Japan
South Korea
Australia
India
Taiwan
Indonesia
Thailand
Philippines
Malaysia
Brazil
Mexico
Argentina
Columbia
Chile
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
?

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2027
Table of Content
1 Introduction
1.1 Objective of the Study
1.2 Definition of the Market
1.3 Market Scope
1.3.1 Market Segment by Type, Application and Marketing Channel
1.3.2 Major Regions Covered (North America, Europe, Asia Pacific, Mid East & Africa)
1.4 Years Considered for the Study (2015-2027)
1.5 Currency Considered (U.S. Dollar)
1.6 Stakeholders

2 Key Findings of the Study

3 Market Dynamics
3.1 Driving Factors for this Market
3.2 Factors Challenging the Market
3.3 Opportunities of the Global Call Center Outsourcing Market (Regions, Growing/Emerging Downstream Market Analysis)
3.4 Technological and Market Developments in the Call Center Outsourcing Market
3.5 Industry News by Region
3.6 Regulatory Scenario by Region/Country
3.7 Market Investment Scenario Strategic Recommendations Analysis

4 Value Chain of the Call Center Outsourcing Market
4.1 Value Chain Status
4.2 Upstream Raw Material Analysis
4.3 Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
4.4 Distributors/Traders
4.5 Downstream Major Customer Analysis (by Region)

5 Global Call Center Outsourcing Market-Segmentation by Type
5.1 Voice-based
5.2 Text-based
5.3 Social Media-based

6 Global Call Center Outsourcing Market-Segmentation by Application
6.1 Telecommunication
6.2 Travel
6.3 Tech and Consumer
6.4 BFSI
6.5 Others

7 Global Call Center Outsourcing Market-Segmentation by Marketing Channel
7.1 Traditional Marketing Channel (Offline)
7.2 Online Channel

8 Competitive Intelligence ? Company Profiles
8.1 Conduent
8.1.1 Conduent Profile
8.1.2 Conduent Sales, Growth Rate and Global Market Share from 2015-2020
8.1.3 Conduent Product/Solution Launches and Enhancements Analysis
8.1.4 Conduent Business Overview/Recent Development/Acquisitions
8.2 Teleperformance
8.2.1 Teleperformance Profile
8.2.2 Teleperformance Sales, Growth Rate and Global Market Share from 2015-2020
8.2.3 Teleperformance Product/Solution Launches and Enhancements Analysis
8.2.4 Teleperformance Business Overview/Recent Development/Acquisitions
8.3 Avaya Inc
8.3.1 Avaya Inc Profile
8.3.2 Avaya Inc Sales, Growth Rate and Global Market Share from 2015-2020
8.3.3 Avaya Inc Product/Solution Launches and Enhancements Analysis
8.3.4 Avaya Inc Business Overview/Recent Development/Acquisitions
8.4 Sykes Enterprises Inc
8.4.1 Sykes Enterprises Inc Profile
8.4.2 Sykes Enterprises Inc Sales, Growth Rate and Global Market Share from 2015-2020
8.4.3 Sykes Enterprises Inc Product/Solution Launches and Enhancements Analysis
8.4.4 Sykes Enterprises Inc Business Overview/Recent Development/Acquisitions
8.5 Arvato
8.5.1 Arvato Profile
8.5.2 Arvato Sales, Growth Rate and Global Market Share from 2015-2020
8.5.3 Arvato Product/Solution Launches and Enhancements Analysis
8.5.4 Arvato Business Overview/Recent Development/Acquisitions
8.6 Atento
8.6.1 Atento Profile
8.6.2 Atento Sales, Growth Rate and Global Market Share from 2015-2020
8.6.3 Atento Product/Solution Launches and Enhancements Analysis
8.6.4 Atento Business Overview/Recent Development/Acquisitions
8.7 Concentrix
8.7.1 Concentrix Profile
8.7.2 Concentrix Sales, Growth Rate and Global Market Share from 2015-2020
8.7.3 Concentrix Product/Solution Launches and Enhancements Analysis
8.7.4 Concentrix Business Overview/Recent Development/Acquisitions
8.8 TeleTech Holdings Inc
8.8.1 TeleTech Holdings Inc Profile
8.8.2 TeleTech Holdings Inc Sales, Growth Rate and Global Market Share from 2015-2020
8.8.3 TeleTech Holdings Inc Product/Solution Launches and Enhancements Analysis
8.8.4 TeleTech Holdings Inc Business Overview/Recent Development/Acquisitions
8.9 West Corporation
8.9.1 West Corporation Profile
8.9.2 West Corporation Sales, Growth Rate and Global Market Share from 2015-2020
8.9.3 West Corporation Product/Solution Launches and Enhancements Analysis
8.9.4 West Corporation Business Overview/Recent Development/Acquisitions
8.10 Transcom
8.10.1 Transcom Profile
8.10.2 Transcom Sales, Growth Rate and Global Market Share from 2015-2020
8.10.3 Transcom Product/Solution Launches and Enhancements Analysis
8.10.4 Transcom Business Overview/Recent Development/Acquisitions
8.11 Alorica
8.11.1 Alorica Profile
8.11.2 Alorica Sales, Growth Rate and Global Market Share from 2015-2020
8.11.3 Alorica Product/Solution Launches and Enhancements Analysis
8.11.4 Alorica Business Overview/Recent Development/Acquisitions
8.12 Sitel Group
8.12.1 Sitel Group Profile
8.12.2 Sitel Group Sales, Growth Rate and Global Market Share from 2015-2020
8.12.3 Sitel Group Product/Solution Launches and Enhancements Analysis
8.12.4 Sitel Group Business Overview/Recent Development/Acquisitions
8.13 Genesys
8.13.1 Genesys Profile
8.13.2 Genesys Sales, Growth Rate and Global Market Share from 2015-2020
8.13.3 Genesys Product/Solution Launches and Enhancements Analysis
8.13.4 Genesys Business Overview/Recent Development/Acquisitions

9 Global Call Center Outsourcing Market-Segmentation by Geography

10 North America
10.1 North America Call Center Outsourcing Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
10.2 North America Call Center Outsourcing Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
10.3 North America Call Center Outsourcing Production Analysis from 2015-2020
10.4 North America Call Center Outsourcing Consumption Analysis from 2015-2020
10.5 North America Call Center Outsourcing Import and Export from 2015-2020
10.6 North America Call Center Outsourcing Value, Production and Market Share by Type (2015-2020)
10.7 North America Call Center Outsourcing Consumption, Value and Market Share by Application (2015-2020)
10.8 North America Call Center Outsourcing by Country (United States, Canada)
10.8.1 North America Call Center Outsourcing Sales by Country (2015-2020)
10.8.2 North America Call Center Outsourcing Consumption Value by Country (2015-2020)
10.9 North America Call Center Outsourcing Market PEST Analysis

11 Europe
11.1 Europe Call Center Outsourcing Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
11.2 Europe Call Center Outsourcing Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
11.3 Europe Call Center Outsourcing Production Analysis from 2015-2020
11.4 Europe Call Center Outsourcing Consumption Analysis from 2015-2020
11.5 Europe Call Center Outsourcing Import and Export from 2015-2020
11.6 Europe Call Center Outsourcing Value, Production and Market Share by Type (2015-2020)
11.7 Europe Call Center Outsourcing Consumption, Value and Market Share by Application (2015-2020)
11.8 Europe Call Center Outsourcing by Country (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden, Poland, Belgium)
11.8.1 Europe Call Center Outsourcing Sales by Country (2015-2020)
11.8.2 Europe Call Center Outsourcing Consumption Value by Country (2015-2020)
11.9 Europe Call Center Outsourcing Market PEST Analysis

12 Asia-Pacific
12.1 Asia-Pacific Call Center Outsourcing Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
12.2 Asia-Pacific Call Center Outsourcing Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
12.3 Asia-Pacific Call Center Outsourcing Production Analysis from 2015-2020
12.4 Asia-Pacific Call Center Outsourcing Consumption Analysis from 2015-2020
12.5 Asia-Pacific Call Center Outsourcing Import and Export from 2015-2020
12.6 Asia-Pacific Call Center Outsourcing Value, Production and Market Share by Type (2015-2020)
12.7 Asia-Pacific Call Center Outsourcing Consumption, Value and Market Share by Application (2015-2020)
12.8 Asia-Pacific Call Center Outsourcing by Country (China, Japan, South Korea, Australia, India, Taiwan, Indonesia, Thailand, Philippines, Malaysia)
12.8.1 Asia-Pacific Call Center Outsourcing Sales by Country (2015-2020)
12.8.2 Asia-Pacific Call Center Outsourcing Consumption Value by Country (2015-2020)
12.9 Asia-Pacific Call Center Outsourcing Market PEST Analysis

13 Latin America
13.1 Latin America Call Center Outsourcing Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
13.2 Latin America Call Center Outsourcing Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
13.3 Latin America Call Center Outsourcing Production Analysis from 2015-2020
13.4 Latin America Call Center Outsourcing Consumption Analysis from 2015-2020
13.5 Latin America Call Center Outsourcing Import and Export from 2015-2020
13.6 Latin America Call Center Outsourcing Value, Production and Market Share by Type (2015-2020)
13.7 Latin America Call Center Outsourcing Consumption, Value and Market Share by Application (2015-2020)
13.8 Latin America Call Center Outsourcing by Country (Brazil, Mexico, Argentina, Columbia, Chile)
13.8.1 Latin America Call Center Outsourcing Sales by Country (2015-2020)
13.8.2 Latin America Call Center Outsourcing Consumption Value by Country (2015-2020)
13.9 Latin America Call Center Outsourcing Market PEST Analysis

14 Middle East & Africa
14.1 Middle East & Africa Call Center Outsourcing Production, Ex-factory Price, Revenue, Gross Margin (%) and Gross Analysis from 2015-2020
14.2 Middle East & Africa Call Center Outsourcing Consumption, Terminal Price, Consumption Value and Channel Margin Analysis from 2015-2020
14.3 Middle East & Africa Call Center Outsourcing Production Analysis from 2015-2020
14.4 Middle East & Africa Call Center Outsourcing Consumption Analysis from 2015-2020
14.5 Middle East & Africa Call Center Outsourcing Import and Export from 2015-2020
14.6 Middle East & Africa Call Center Outsourcing Value, Production and Market Share by Type (2015-2020)
14.7 Middle East & Africa Call Center Outsourcing Consumption, Value and Market Share by Application (2015-2020)
14.8 Middle East & Africa Call Center Outsourcing by Country (Saudi Arabia, UAE, Egypt, Nigeria, South Africa)
14.8.1 Middle East & Africa Call Center Outsourcing Sales by Country (2015-2020)
14.8.2 Middle East & Africa Call Center Outsourcing Consumption Value by Country (2015-2020)
14.9 Middle East & Africa Call Center Outsourcing Market PEST Analysis

15 Future Forecast of the Global Call Center Outsourcing Market from 2020-2027
15.1 Future Forecast of the Global Call Center Outsourcing Market from 2020-2027 Segment by Region
15.2 Global Call Center Outsourcing Production and Growth Rate Forecast by Type (2020-2027)
15.3 Global Call Center Outsourcing Consumption and Growth Rate Forecast by Application (2020-2027)

16 Appendix
16.1 Methodology
16.2 Research Data Source

List of Tables and Figures
Global Call Center Outsourcing Market Value ($) and Growth Rate of Call Center Outsourcing from 2015-2027
Global Call Center Outsourcing Production and Growth Rate Segment by Product Type from 2015-2027
Global Call Center Outsourcing Consumption and Growth Rate Segment by Application from 2015-2027
Figure Call Center Outsourcing Picture
Table Product Specifications of Call Center Outsourcing
Table Driving Factors for this Market
Table Industry News of Call Center Outsourcing Market
Figure Value Chain Status of Call Center Outsourcing
Table Midstream Major Company Analysis (by Manufacturing Base, by Product Type)
Table Distributors/Traders
Table Downstream Major Customer Analysis (by Region, by Preference)
Table Global Call Center Outsourcing Production and Growth Rate Segment by Product Type from 2015-2020
Table Global Call Center Outsourcing Value ($) and Growth Rate Segment by Product Type from 2015-2020
Figure Voice-based of Call Center Outsourcing
Figure Text-based of Call Center Outsourcing
Figure Social Media-based of Call Center Outsourcing
Table Global Call Center Outsourcing Consumption and Growth Rate Segment by Application from 2015-2020
Table Global Call Center Outsourcing Value ($) and Growth Rate Segment by Application from 2015-2020
Figure Telecommunication of Call Center Outsourcing
Figure Travel of Call Center Outsourcing
Figure Tech and Consumer of Call Center Outsourcing
Figure BFSI of Call Center Outsourcing
Figure Others of Call Center Outsourcing
Table Global Call Center Outsourcing Consumption and Growth Rate Segment by Marketing Channel from 2015-2020
Table Global Call Center Outsourcing Value ($) and Growth Rate Segment by Marketing Channel from 2015-2020
Figure Traditional Marketing Channel (Offline) of Call Center Outsourcing
Figure Online Channel of Call Center Outsourcing
Table Conduent Profile (Company Name, Plants Distribution, Sales Region)
Figure Conduent Sales and Growth Rate from 2015-2020
Figure Conduent Revenue ($) and Global Market Share from 2015-2020
Table Conduent Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Teleperformance Profile (Company Name, Plants Distribution, Sales Region)
Figure Teleperformance Sales and Growth Rate from 2015-2020
Figure Teleperformance Revenue ($) and Global Market Share from 2015-2020
Table Teleperformance Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Avaya Inc Profile (Company Name, Plants Distribution, Sales Region)
Figure Avaya Inc Sales and Growth Rate from 2015-2020
Figure Avaya Inc Revenue ($) and Global Market Share from 2015-2020
Table Avaya Inc Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sykes Enterprises Inc Profile (Company Name, Plants Distribution, Sales Region)
Figure Sykes Enterprises Inc Sales and Growth Rate from 2015-2020
Figure Sykes Enterprises Inc Revenue ($) and Global Market Share from 2015-2020
Table Sykes Enterprises Inc Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Arvato Profile (Company Name, Plants Distribution, Sales Region)
Figure Arvato Sales and Growth Rate from 2015-2020
Figure Arvato Revenue ($) and Global Market Share from 2015-2020
Table Arvato Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Atento Profile (Company Name, Plants Distribution, Sales Region)
Figure Atento Sales and Growth Rate from 2015-2020
Figure Atento Revenue ($) and Global Market Share from 2015-2020
Table Atento Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Concentrix Profile (Company Name, Plants Distribution, Sales Region)
Figure Concentrix Sales and Growth Rate from 2015-2020
Figure Concentrix Revenue ($) and Global Market Share from 2015-2020
Table Concentrix Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table TeleTech Holdings Inc Profile (Company Name, Plants Distribution, Sales Region)
Figure TeleTech Holdings Inc Sales and Growth Rate from 2015-2020
Figure TeleTech Holdings Inc Revenue ($) and Global Market Share from 2015-2020
Table TeleTech Holdings Inc Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table West Corporation Profile (Company Name, Plants Distribution, Sales Region)
Figure West Corporation Sales and Growth Rate from 2015-2020
Figure West Corporation Revenue ($) and Global Market Share from 2015-2020
Table West Corporation Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Transcom Profile (Company Name, Plants Distribution, Sales Region)
Figure Transcom Sales and Growth Rate from 2015-2020
Figure Transcom Revenue ($) and Global Market Share from 2015-2020
Table Transcom Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Alorica Profile (Company Name, Plants Distribution, Sales Region)
Figure Alorica Sales and Growth Rate from 2015-2020
Figure Alorica Revenue ($) and Global Market Share from 2015-2020
Table Alorica Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Sitel Group Profile (Company Name, Plants Distribution, Sales Region)
Figure Sitel Group Sales and Growth Rate from 2015-2020
Figure Sitel Group Revenue ($) and Global Market Share from 2015-2020
Table Sitel Group Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Genesys Profile (Company Name, Plants Distribution, Sales Region)
Figure Genesys Sales and Growth Rate from 2015-2020
Figure Genesys Revenue ($) and Global Market Share from 2015-2020
Table Genesys Call Center Outsourcing Sales, Price, Revenue, Gross Margin (2015-2020)
Table Global Call Center Outsourcing Production Value ($) by Region from 2015-2020
Table Global Call Center Outsourcing Production Value Share by Region from 2015-2020
Table Global Call Center Outsourcing Production by Region from 2015-2020
Table Global Call Center Outsourcing Consumption Value ($) by Region from 2015-2020
Table Global Call Center Outsourcing Consumption by Region from 2015-2020
Table North America Call Center Outsourcing Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table North America Call Center Outsourcing Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table North America Call Center Outsourcing Import and Export from 2015-2020
Table North America Call Center Outsourcing Value ($) by Type (2015-2020)
Table North America Call Center Outsourcing Production by Type (2015-2020)
Table North America Call Center Outsourcing Consumption by Application (2015-2020)
Table North America Call Center Outsourcing Consumption by Country (2015-2020)
Table North America Call Center Outsourcing Consumption Value ($) by Country (2015-2020)
Figure North America Call Center Outsourcing Market PEST Analysis
Table Europe Call Center Outsourcing Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Europe Call Center Outsourcing Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Europe Call Center Outsourcing Import and Export from 2015-2020
Table Europe Call Center Outsourcing Value ($) by Type (2015-2020)
Table Europe Call Center Outsourcing Production by Type (2015-2020)
Table Europe Call Center Outsourcing Consumption by Application (2015-2020)
Table Europe Call Center Outsourcing Consumption by Country (2015-2020)
Table Europe Call Center Outsourcing Consumption Value ($) by Country (2015-2020)
Figure Europe Call Center Outsourcing Market PEST Analysis
Table Asia-Pacific Call Center Outsourcing Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Asia-Pacific Call Center Outsourcing Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Asia-Pacific Call Center Outsourcing Import and Export from 2015-2020
Table Asia-Pacific Call Center Outsourcing Value ($) by Type (2015-2020)
Table Asia-Pacific Call Center Outsourcing Production by Type (2015-2020)
Table Asia-Pacific Call Center Outsourcing Consumption by Application (2015-2020)
Table Asia-Pacific Call Center Outsourcing Consumption by Country (2015-2020)
Table Asia-Pacific Call Center Outsourcing Consumption Value ($) by Country (2015-2020)
Figure Asia-Pacific Call Center Outsourcing Market PEST Analysis
Table Latin America Call Center Outsourcing Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Latin America Call Center Outsourcing Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Latin America Call Center Outsourcing Import and Export from 2015-2020
Table Latin America Call Center Outsourcing Value ($) by Type (2015-2020)
Table Latin America Call Center Outsourcing Production by Type (2015-2020)
Table Latin America Call Center Outsourcing Consumption by Application (2015-2020)
Table Latin America Call Center Outsourcing Consumption by Country (2015-2020)
Table Latin America Call Center Outsourcing Consumption Value ($) by Country (2015-2020)
Figure Latin America Call Center Outsourcing Market PEST Analysis
Table Middle East & Africa Call Center Outsourcing Production, Ex-factory Price Revenue ($), Gross Margin (%) and Gross ($) Analysis from 2015-2020
Table Middle East & Africa Call Center Outsourcing Consumption, Terminal Price, Consumption Value ($) and Channel Margin Analysis from 2015-2020
Table Middle East & Africa Call Center Outsourcing Import and Export from 2015-2020
Table Middle East & Africa Call Center Outsourcing Value ($) by Type (2015-2020)
Table Middle East & Africa Call Center Outsourcing Production by Type (2015-2020)
Table Middle East & Africa Call Center Outsourcing Consumption by Application (2015-2020)
Table Middle East & Africa Call Center Outsourcing Consumption by Country (2015-2020)
Table Middle East & Africa Call Center Outsourcing Consumption Value ($) by Country (2015-2020)
Figure Middle East & Africa Call Center Outsourcing Market PEST Analysis
Table Global Call Center Outsourcing Value ($) and Growth Rate Forecast by Region (2020-2027)
Table Global Call Center Outsourcing Production and Growth Rate Forecast by Region (2020-2027)
Table Global Call Center Outsourcing Consumption and Growth Rate Forecast by Region (2020-2027)
Table Global Call Center Outsourcing Production and Growth Rate Forecast by Type (2020-2027)
Table Global Call Center Outsourcing Consumption and Growth Rate Forecast by Application (2020-2027)

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